Privacy Policy
Privacy Policy
Privacy Policy
Surf Hideaways (“Surf Hideaways,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, sign up to our newsletter, or otherwise interact with us online.
1. Who We Are
Surf Hideaways curates editorial content about boutique surf hotels, retreats and destinations worldwide. We are based in the United Kingdom and Europe, but our audience is international.
2. Information We Collect
We may collect and process the following information:
2.1 Information You Provide
Newsletter sign-ups: name and email address.
Contact forms and email correspondence: name, email, and any other details you provide in your message.
Partnership or submission requests: property name, contact details, and related information.
2.2 Information We Collect Automatically
Technical data: IP address, browser type, device type, operating system.
Usage data: pages visited, time on page, links clicked, referring/exit pages.
Cookies and similar technologies: see Section 7 for details.
2.3 Information from Third Parties
We may receive aggregated or anonymised analytics data from service providers such as Google Analytics or newsletter platforms.
3. How We Use Your Information
We use your personal data to:
Send newsletters, updates and marketing communications you’ve opted in to.
Respond to enquiries and manage partnerships.
Analyse website usage to improve our content, layout and user experience.
Prevent abuse, troubleshoot issues and ensure security.
Comply with legal or regulatory obligations.
We will not sell your personal data to third parties.
4. Legal Basis for Processing
Under the UK GDPR / EU GDPR we rely on:
Consent: for sending newsletters or marketing emails.
Legitimate interests: for running our website, analysing usage and communicating with you when you reach out.
Legal obligations: when required to retain or disclose data.
You can withdraw your consent at any time (see Section 9).
5. How We Share Your Information
We may share your personal data with:
Service providers: e.g. email newsletter platforms (Mailchimp, ConvertKit, etc.), web hosting providers, analytics providers.
Legal authorities: when required by law or to respond to legal process.
Professional advisers: accountants, lawyers, auditors where strictly necessary.
All third-party providers are required to respect the security and confidentiality of your data and to process it in accordance with applicable law.
6. International Transfers
Because we operate globally, your information may be transferred to and processed in countries other than your own. Where we transfer personal data from the UK or EU to a country without an adequacy decision, we will rely on appropriate safeguards such as standard contractual clauses.
7. Cookies & Similar Technologies
We use cookies, pixels and similar technologies to:
Recognise your device.
Understand how visitors use our website.
Improve performance and personalise content.
Types of cookies we may use:
Essential cookies: required for site functionality.
Analytics cookies: e.g. Google Analytics to understand traffic and usage.
Preference cookies: to remember your settings.
You can control or delete cookies through your browser settings. Blocking cookies may affect how our site functions.
8. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Policy or as required by law. For example:
Newsletter data: retained until you unsubscribe.
Contact enquiries: retained for up to 6 months after resolution.
9. Your Rights
If you are in the UK, EU or other jurisdictions with data protection laws, you may have the right to:
Access the personal data we hold about you.
Correct or update your information.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing of your data.
Withdraw consent to marketing at any time.
Lodge a complaint with your local data protection authority.
To exercise these rights, please email contact@surfhideaways.com
10. Security
We use reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. However, no system is completely secure; we cannot guarantee the absolute security of your information.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We recommend reviewing their privacy policies before submitting personal information.
12. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date at the top. Significant changes may also be communicated by email if you’re on our mailing list.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Surf Hideaways
Email: contact@surfhideaways.com
Surf Hideaways (“Surf Hideaways,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, sign up to our newsletter, or otherwise interact with us online.
1. Who We Are
Surf Hideaways curates editorial content about boutique surf hotels, retreats and destinations worldwide. We are based in the United Kingdom and Europe, but our audience is international.
2. Information We Collect
We may collect and process the following information:
2.1 Information You Provide
Newsletter sign-ups: name and email address.
Contact forms and email correspondence: name, email, and any other details you provide in your message.
Partnership or submission requests: property name, contact details, and related information.
2.2 Information We Collect Automatically
Technical data: IP address, browser type, device type, operating system.
Usage data: pages visited, time on page, links clicked, referring/exit pages.
Cookies and similar technologies: see Section 7 for details.
2.3 Information from Third Parties
We may receive aggregated or anonymised analytics data from service providers such as Google Analytics or newsletter platforms.
3. How We Use Your Information
We use your personal data to:
Send newsletters, updates and marketing communications you’ve opted in to.
Respond to enquiries and manage partnerships.
Analyse website usage to improve our content, layout and user experience.
Prevent abuse, troubleshoot issues and ensure security.
Comply with legal or regulatory obligations.
We will not sell your personal data to third parties.
4. Legal Basis for Processing
Under the UK GDPR / EU GDPR we rely on:
Consent: for sending newsletters or marketing emails.
Legitimate interests: for running our website, analysing usage and communicating with you when you reach out.
Legal obligations: when required to retain or disclose data.
You can withdraw your consent at any time (see Section 9).
5. How We Share Your Information
We may share your personal data with:
Service providers: e.g. email newsletter platforms (Mailchimp, ConvertKit, etc.), web hosting providers, analytics providers.
Legal authorities: when required by law or to respond to legal process.
Professional advisers: accountants, lawyers, auditors where strictly necessary.
All third-party providers are required to respect the security and confidentiality of your data and to process it in accordance with applicable law.
6. International Transfers
Because we operate globally, your information may be transferred to and processed in countries other than your own. Where we transfer personal data from the UK or EU to a country without an adequacy decision, we will rely on appropriate safeguards such as standard contractual clauses.
7. Cookies & Similar Technologies
We use cookies, pixels and similar technologies to:
Recognise your device.
Understand how visitors use our website.
Improve performance and personalise content.
Types of cookies we may use:
Essential cookies: required for site functionality.
Analytics cookies: e.g. Google Analytics to understand traffic and usage.
Preference cookies: to remember your settings.
You can control or delete cookies through your browser settings. Blocking cookies may affect how our site functions.
8. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Policy or as required by law. For example:
Newsletter data: retained until you unsubscribe.
Contact enquiries: retained for up to 6 months after resolution.
9. Your Rights
If you are in the UK, EU or other jurisdictions with data protection laws, you may have the right to:
Access the personal data we hold about you.
Correct or update your information.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing of your data.
Withdraw consent to marketing at any time.
Lodge a complaint with your local data protection authority.
To exercise these rights, please email contact@surfhideaways.com
10. Security
We use reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. However, no system is completely secure; we cannot guarantee the absolute security of your information.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We recommend reviewing their privacy policies before submitting personal information.
12. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date at the top. Significant changes may also be communicated by email if you’re on our mailing list.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Surf Hideaways
Email: contact@surfhideaways.com